Conclusion
It can be very easy to talk about the potential of digital transformation but it’s much harder to turn that potential into action and make it happen. Digital transformation comes in many forms, depending on what is needed as well as what is possible within a local authority. Local authorities will need to think carefully about how to focus this work to make sure there are quick wins leading to more momentum and acceleration behind the work. We hope that the tools and approaches outlined in this handbook are useful to practitioners who are considering digital transformation in their work, and provide some clarity and awareness about how they can be used. Remember these are suggestions, and it’s really up to you to decide how you mix and match them depending on your level of digital maturity and confidence.
Whatever the stage of digital maturity within your local authority, keep in mind that digital transformation isn’t about deploying technology. It is about adopting a mindset, having vision, and changing the way we work. And most importantly, it’s about people.
