Setting up the team
ENGAGE Digital transformation is as much about people and strategy as it is about technology. In this section, we’ll explore how you can engage people to make sure the project will be successful and maximise the chance of the work having buy-in and being impactful. This will look different in every context, depending on where you work and resources available, but we encourage you to build a team and bring in others as early as possible.
Before you start in earnest, you’ll need to make sure you have a fully resourced team to do this kind of work. We suggest establishing a core team, a small group of 3-4 people working in your organisation that follow on the daily activities of your digital transformation project and make sure operations run smoothly.
Multi-disciplinary teams
Bring together a core team of relevant people across different departments with complementary and multi-disciplinary skills. Forming a team around a problem or services with different skills (instead of more linear team structures) enables cooperation and teamwork and reduces the likelihood of duplication.
HOW:
- Think about who you need in the team:
- Who is the project lead, who will make key decisions and drive the project forward?
- Do you have someone able to conduct research, collect and analyse data?
- Is there someone in the team that is able to take the lead on budgeting and financial considerations?
- Is there someone able to design and build the technical components?
- What other skills and expertise do you need to deliver this work?
- Do people in the team have sufficient time to deliver the project?
- Do you have people in the team that have experience with agile ways of working, or in delivering digital projects?
- Do you have someone senior willing to champion the work and team at the higher levels of the organisation?
- Depending on your city administration, you might have to formalise their engagement in the team (invitation letters, requests to the executive level etc.)
- Building internal capacity to deliver digital transformation is essential, but it also takes time. If you don’t have the internal expertise, think about engaging external consultants and partner organisations that have experience in these new ways of working and can help you maximise the benefits of new technology
